Assessing HEMS crew members: ADAC Air Rescue’s job requirement analysis and its practical implications

In: AirRescue Magazine, Jg. 2 (2012) ; Nr. 2, S. 22-25
ISSN: 2192-3167
Zeitschriftenaufsatz / Fach: Psychologie
In High Reliability Organisations (HROs), such as the aviation or medical sector, it is particularly important
that high safety standards are met since even small errors may lead to fatal consequences (1).
Therefore, working in an HRO requires comprehensive knowledge, skills and attitudes (KSAs) of the
members. These KSAs have to be ensured when hiring new candidates and they have to be learnt and
continuously practised through regular training. Whereas such a thorough selection process and regular
human factors training, especially in the sense of Crew Resource Management (CRM) for the aircraft
crews (2, 3) or in the sense of Team Resource Management (TRM) for Air Traffic Controllers, ATCOs
(4, 5), are routine practices in aviation, they are not yet standard for teams in the medical sector, for
firefighters or the police. However, working in these so called High Responsibility Teams (HRTs) (6) in
HROs, calls for even more distinctive KSAs in order to master the challenges of their everyday work (7).