Abstract:

In order to make performance indicators an useful instrument to support managerial decision making, there is need to thoroughly analyse the business context indicators are used in as well as their mutual dependencies. For this purpose, it is recommended to design indicator systems that do not only include dedicated specications of indicators, but that account for relevant relationships. In this paper, a DSML is proposed that enables the convenient design of consistent indicator systems at type level, which supports various kinds of analyses, and can serve as conceptual foundation for corresponding performance management systems, such as dashboard systems. Furthermore, indicator systems may also be used during run-time at the instance level to promote the distinguished interpretation of particular indicator values.