Burkolter, Dina; Kluge, Annette; Sauer, Jürgen; Ritzmann, Sandrina; Schüler, Kerstin:

The predictive qualities of operator characteristics for process control performance: The influence of variables relating to cognition and personality

In: Ergonomics : an international journal of research and practice in human factors and ergonomics ; the official publication of the Ergonomics Society and International Ergonomics Association, Jg. 52 (2009) ; Heft 3, March, S. 302 - 311
ISSN: 0014-0139
Zeitschriftenaufsatz / Fach: Angewandte Kognitionswissenschaften
This article examines the relationship between operator characteristics and process control performance. Thirty-nine trainee operators participated in a 4-h training session of a simulated process control task and a testing session in which various system faults had to be managed. Cognitive ability, cognitive flexibility, self-efficacy and personality traits were measured as operator characteristics. Cognitive ability related positively to system control performance but not to diagnostic performance. Participants with low cognitive flexibility performed best on system control, whereas participants with high cognitive flexibility performed best on diagnostic performance. A hierarchical regression analysis revealed that cognitive ability, cognitive flexibility and declarative knowledge accounted for about 30% of the variability of system control. The findings suggest that consideration of cognitive ability and cognitive flexibility be increased in personnel selection for complex work environments.