Holtgrewe, Ursula; Shire, Karen; Kerst, C.:
Re-organising Customer Service Work
In: Re-Organising Service Work in Europe: Call Centres in Germany and Britain - London: Ashgate Publishers, 2002, S. 1 - 16
Buchaufsatz/Kapitel in Sammelwerk2002Soziologie, Sozialwissenschaften
Titel:
Re-organising Customer Service Work
Autor(in):
Holtgrewe, UrsulaLSF; Shire, KarenLSF; Kerst, C.
Erscheinungsjahr
2002