Holtgrewe, Ursula; Kerst, C.; Shire, Karen:
Reorganising Service Work: Call Centres in Germany and Britain
Aldershot: Ashgate Publishers., 2002
Buch2002Soziologie, Sozialwissenschaften
Titel:
Reorganising Service Work: Call Centres in Germany and Britain
Autor(in):
Holtgrewe, UrsulaLSF; Kerst, C.; Shire, KarenLSF
Erscheinungsort
Aldershot
Verlag
Ashgate Publishers.
Erscheinungsjahr
2002
Umfang
229 Seiten
ISBN:
Signatur der UB

Abstract:

This book covers an important topic in contemporary employment relations research--the rapid growth of the call centre industry--with much of its research concentrated on the UK and Germany. The introductory chapter advises that the book originated in a workshop that was held in Germany in 2000. It consists of eleven chapters, written by different contributors, and is divided into three ...