Reorganising Service Work: Call Centres in Germany and Britain

Aldershot: Ashgate Publishers. (2002), 229 Seiten
ISBN: 0-7546-1955-9
Buch / Monographie / Fach: Soziologie, Sozialwissenschaften
Abstract:
This book covers an important topic in contemporary employment relations research--the rapid growth of the call centre industry--with much of its research concentrated on the UK and Germany. The introductory chapter advises that the book originated in a workshop that was held in Germany in 2000. It consists of eleven chapters, written by different contributors, and is divided into three ...